APS-302 Customer Service a Practical Approach
This course presents the principal concepts and current trends in the customer service industry. Particular areas of concentration involve defining customer service and identifying its challenges, employing the problem-solving process, formulating a customer service strategy, coping with challenging customers, retaining customers and measuring performance. Students will analyze the significant elements of customer service and apply effective customer service principles.
Study Methods:Online Courses (APS-302-OL) Dec 2013 Mar 2014
Semester Hours: 3
Preview the Online Syllabus
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