OPM-411 Total Quality Management

Total Quality Management explores the theories, concepts, and techniques of total quality management (TQM). The course examines the origins of TQM and how its techniques and tools can be properly integrated into both for-profit and not-for-profit organizations. Specific topics discussed in the course are the impact of quality on profitability, Lean operations, Six Sigma, global effectiveness, quality culture and employee empowerment.

Advisory: It is advisable to have knowledge in a course equivalent to OPM-301 Operations Management with a grade of C or better to succeed in this course. Students are responsible for making sure they have the necessary knowledge.

Study Methods:

Preview the Online Syllabus (Please note that the contents of the actual online syllabus may differ from the preview due to updates or revisions.)