Prior Learning Assessment Course Subjects

Service

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Courses 1-10 of 168 matches.
Counseling and Casework in Social Services and Rehabilitation   (SOW-322)   3.00 s.h.  
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An introductory study of the casework, counseling, problem solving, psycho-social, and placement service provision methods used in social service agencies and programs. 
Customer Support    (APS-302)   3.00 s.h.  
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Course Description
A practical approach presents the principal concepts and current trends in the customer service industry. Particular areas of concentration involve defining customer service and identifying its challenges, employing the problem-solving process, formulating a customer service strategy, coping with challenging customers, retaining customers, and measuring performance. Students will analyze the significant elements of customer service and apply effective customer service principles.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Explain and discuss customer service.
  • Analyze common barriers to effective customer service.
  • Apply the problem-solving process to providing customer service.
  • Devise an effective customer service strategy, including methods for empowering customer service providers.
  • Discuss the importance of effective communication in customer service.
  • Analyze methods for coping with challenging customers.
  • Discuss the importance of motivation and leadership in customer service.
  • Connect customer retention and the measurement of customer satisfaction.
  • Compare and contrast ways of serving customers using traditional and technological methods.
  • Explain the rewards of providing excellent customer service.
R.JUL13 
Principles of Banking   (BAN-101)   3.00 s.h.  
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This course examines the role of a commercial bank in today's economy and the regulatory environment in which it exists. Topics include the deposit and payment function; bank loans and investments; non-credit financial services (cash management, international banking services, fiduciary services, and technology-based services); new customer pro- ducts; the Federal Reserve System and governmental supervision.  
Food Service Management   (HMM-152)   3.00 s.h.  
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Course Description
A practical guide to food service management including an overview of both restaurant and institutional activities. Effective management is stressed with special emphasis on organization of food service planning, menus and styles, supervising personnel, and controlling food and labor costs. The laws and regulations affecting food services are also covered.

Learning Outcomes
Through the Portfolio Assessment process, students will demonstrate that they can appropriately address the following outcomes:

  • Identify the management characteristics and challenges for specific food service segments.
  • Analyze and evaluate the job responsibilities of specific food service managers.
  • Discuss and apply hospitality operational concepts, theories and practices within specific food service operations to achieve budgeted financial and cost controls.
  • Integrate and apply interdepartmental communication and technology application activities within specific food service operations for effective management and guest satisfaction.
  • Apply the ethical and legal considerations utilized by management in specific food service segments.
R.JUL13 
Intro. to Human Services   (HUS-101)   3.00 s.h.  
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Provides an overview of the human services field. 
Services Marketing   (MAR-311)   3.00 s.h.  
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Scope of services marketing; differences in product & services marketing; marketing decisions and approaches in banking, retailing, professional services, and other service industries. 
Opthalmic Assisting   (OPT-104)   1.00 s.h.  
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Lensometry, tonometry, general medical knowledge, and patient services. 
Marketing Arch & Engineering Services   (ARH-302)   3.00 s.h.  
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An overview of marketing professional services in the business context of the professional services in the business context of the profession including the structure of a marketing program, services of work, strategies for developing clients, market research, proposals, brochures, public relations, and the marketing plan. 
Mechanical Systems   (CET-291)   3.00 s.h.  
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A study and analysis of residential, commercial, and industrial heating and cooling plants and vertical transport systems, their installation and maintenance and service problems. 
Transmission & Distribution   (ELE-231)   3.00 s.h.  
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Review of electric power transmission and distribution systems currently used by electric utility companies from the generating plant to the customer's service. 
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