Syllabus for APS-402

APPLIED QUALITY MANAGEMENT


COURSE DESCRIPTION

The Applied Quality Management course (APS-402) provides students with the knowledge and techniques required to improve product quality and process efficiency by identifying and measuring production process variability which, if not successfully addressed, leads to inconsistent product quality, costly wastage, non-standardization and other reliability and productivity problems.

This course introduces basic quality management concepts and definitions and builds on that knowledge to explore Statistical Process Control (SPC) based quality improvement techniques as a means to diagnose, reduce and eliminate causes of variation and to assist in process improvement, production control, production planning and decision-making.  A brief review of the fundamentals of statistics and probability and their applications in quality management is provided, and various measurement and control techniques, for example charts for variables and attributes are presented.

COURSE TOPICS

  1. The Total Quality Approach to Quality Management  
  2. Statistical Process Control (SPC)
  3. Strategic Management 
  4. Quality Management, Ethics and Corporate Social Responsibility
  5. Education, Training and ISO 9000
  6. Continual Improvement Methods with Six Sigma, Lean and Lean Six Sigma
  7. Total Quality Tools and Techniques 
  8. Just-In-Time/Lean Manufacturing
  9. Leadership, Change and Quality Culture 

COURSE OBJECTIVES

After completing this course, students should be able to: 

  1. Explain the concepts of Total Quality Management and Total Quality Education.
  2. Diagnose problems in the quality improvement process.
  3. Identify ethical and unethical behavior in Quality Management.
  4. Apply various quality improvement techniques.
  5. Describe and apply the development and nature of quality control charts.
  6. Apply the basic concepts of statistics and probability to quality management and control.
  7. Utilize Statistical Process Control (SPC) techniques as a means to diagnose, reduce and eliminate causes of variation.
  8. Analyze Statistical Process Control (SPC) data to improve processes, production controls, production planning and decision making.
  9. Perform process capability and specification studies.
  10. Explain each total quality implementation phase then list the steps that are associated with each.
  11. Propose how business leaders might plan and execute quality management strategies to gain and sustain a competitive advantage in today’s global business arena.
  12. Communicate why Total Quality Management (TQM) is fundamental to partnering for mutual benefit.

COURSE MATERIALS

You will need the following materials to do the work of the course. The required textbook is available from the college's textbook supplier, MBS Direct, at: http://bookstore.mbsdirect.net/tesc.htm.

Required Textbook

  1. Goetsch, D. L., & Davis, S. B. (2013). Quality management for organizational excellence: Introduction to total quality (7th ed.). Upper Saddle River, NJ: Pearson.

ISBN: 978-0132558983

COURSE STRUCTURE

Applied Quality Management is a three-credit online course, consisting of the ten (10) modules. Modules include topics, study materials, and activities. Module titles are listed below.

PART 1 - Philosophy and Concepts

  1. Module 1:  Achieving Organizational Excellence

The following course objectives will be addressed within this module:  CO 1

  1. Module 2:  Planning and Execution for Competitive Advantage

The following course objectives will be addressed within this module:  CO 2

  1. Module 3:  Quality Management, Ethics and Corporate Social Responsibility

The following course objectives will be addressed within this module:  CO 3

  1. Module 4:  Leadership, Change and Quality Culture

The following course objectives will be addressed within this module:  CO 3, 4

  1. Module 5:  Education, Communication and ISO 9000

The following course objectives will be addressed within this module:  CO 1, 9

PART 2 - Total Quality Tools and Techniques

  1. Module 6:  Total Quality Tools and the Role of Information in Decision Making

The following course objectives will be addressed within this module:  CO 5

  1. Module 7:  Statistical Process Control

The following course objectives will be addressed within this module:  CO 6, 7, 8 and 9.

  1. Module 8:  Continual Improvement methods

The following course objectives will be addressed within this module:  CO 4

  1. Module 9:  Just-In-Time/Lean Manufacturing

The following course objectives will be addressed within this module:  CO 4

  1. Module 10:  Implementing Total Quality Management

The following course objectives will be addressed within this module:  CO 10

Consult the Calendar for assignment due dates.

ASSESSMENT METHODS

For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, take a proctored midterm examination and complete a final project. See below for more details.  Consult the Calendar for assignment due dates.

Online Discussion Forums

Applied Quality Management requires you to participate in ten (10) graded discussion forums. Discussion forums are on a variety of topics associated with the courses modules. There is also an ungraded but required introduction forum in module 1.

Located within the Evaluation Rubrics section of the course website is the online discussion forum rubric used to aid in the grading of all online discussion assignments.

Written Assignments

You are required to complete six (6) written assignments. The written assignments are on a variety of topics associated with the courses modules. 

Located within the Evaluation Rubrics section of the course website is the written assignment rubric used to aid in the grading of all written assignments.

Midterm Examination

You are required to take a closed-book, proctored midterm examination. Consult the course Calendar for the scheduling of this examination.

The midterm exam is two hours long and consists of 25 multiple-choice, 5 short answer questions. The exam covers materials assigned in modules 1-5 of the course.

For the midterm, you are required to use the College's Online Proctor Service (OPS). Please refer to the "Examinations and Proctors" section of the Online Student Handbook (see General Information area of the course Web site) for further information about scheduling and taking online exams and for all exam policies and procedures. You are strongly advised to schedule your exam within the first week of the semester.

 

Final Project

You will be required to complete a final project entitled "Quality Management in Local Organizations” (25% of your grade). The objective of the project is to apply the theory and principles that you have learned during this class, to a real quality problem within your workplace or a local industry. The major focus of your final project is to identify quality problem(s) using SPC principles, techniques and total quality tools then create hypotheses on ways to optimize and control your identified quality problem(s).

GRADING AND EVALUATION

Your grade in the course will be determined as follows:

  1. Online discussions (10)—30 percent
  2. Written assignments (6)—20 percent
  3. Midterm exam (proctored, modules 1–5)—25 percent
  4. Final project (6 parts)—25 percent

All activities will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:

A

=

93–100

C+

=

78–79

A–

=

90–92

C

=

73–77

B+

=

88–89

C–

=

70–72

B

=

83–87

D

=

60–69

B–

=

80–82

F

=

Below 60

To receive credit for the course, you must earn a letter grade of C or better (for an area of study course) or D or better (for a non-area of study course), based on the weighted average of all assigned course work (e.g., exams, assignments, discussion postings, etc.).

STRATEGIES FOR SUCCESS

First Steps to Success

To succeed in this course, take the following first steps:

  1. Read carefully the entire Syllabus, making sure that all aspects of the course are clear to you and that you have all the materials required for the course.
  2. Take the time to read the entire Online Student Handbook. The Handbook answers many questions about how to proceed through the course, how to schedule exams, and how to get the most from your educational experience at Thomas Edison State College.
  3. Arrange to take your examination(s) by following the instructions in this Syllabus and the Online Student Handbook.
  4. Familiarize yourself with the learning management systems environment—how to navigate it and what the various course areas contain. If you know what to expect as you navigate the course, you can better pace yourself and complete the work on time.
  5. If you are not familiar with Web-based learning be sure to review the processes for posting responses online and submitting assignments before class begins.

Study Tips

Consider the following study tips for success:

  1. To stay on track throughout the course, begin each week by consulting the course Calendar. The Calendar provides an overview of the course and indicates due dates for submitting assignments, posting discussions, and scheduling and taking examinations.
  2. Check Announcements regularly for new course information.

ACADEMIC INTEGRITY

Students at Thomas Edison State College are expected to exhibit the highest level of academic citizenship. In particular, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; demonstrate that they are progressing satisfactorily and in a timely fashion by meeting course deadlines and following outlined procedures; observe a code of mutual respect in dealing with mentors, staff, and other students; behave in a manner consistent with the standards and codes of the profession in which they are practicing; keep official records updated regarding changes in name, address, telephone number, or e-mail address; and meet financial obligations in a timely manner. Students not practicing good academic citizenship may be subject to disciplinary action including suspension, dismissal, or financial holds on records.

Academic Dishonesty

Thomas Edison State College expects all of its students to approach their education with academic integrity—the pursuit of scholarly activity free from fraud and deception. All mentors and administrative staff members at the College insist on strict standards of academic honesty in all courses. Academic dishonesty undermines this objective. Academic dishonesty takes the following forms:

  1. Cheating
  2. Plagiarizing (including copying and pasting from the Internet without using quotation marks and without acknowledging sources)
  3. Fabricating information or citations
  4. Facilitating acts of dishonesty by others
  5. Unauthorized access to examinations or the use of unauthorized materials during exam administration
  6. Submitting the work of another person or work previously used without informing the mentor
  7. Tampering with the academic work of other students

Academic dishonesty will result in disciplinary action and possible dismissal from the College. Students who submit papers that are found to be plagiarized will receive an F on the plagiarized assignment, may receive a grade of F for the course, and may face dismissal from the College.

A student who is charged with academic dishonesty will be given oral or written notice of the charge. If a mentor or College official believes the infraction is serious enough to warrant referral of the case to the academic dean, or if the mentor awards a final grade of F in the course because of the infraction, the student and the mentor will be afforded formal due process.

If a student is found cheating or using unauthorized materials on an examination, he or she will automatically receive a grade of F on that examination. Students who believe they have been falsely accused of academic dishonesty should seek redress through informal discussions with the mentor, through the office of the dean, or through an executive officer of Thomas Edison State College.

Plagiarism

Using someone else's work as your own is plagiarism. Although it may seem like simple dishonesty, plagiarism is against the law. Thomas Edison State College takes a strong stance against plagiarism, and students found to be plagiarizing will be severely penalized. If you copy phrases, sentences, paragraphs, or whole documents word-for-word—or if you paraphrase by changing a word here and there—without identifying the author, then you are plagiarizing. Please keep in mind that this type of identification applies to Internet sources as well as to print-based sources. Copying and pasting from the Internet, without using quotation marks and without acknowledging sources, constitutes plagiarism. (For information about how to cite Internet sources, see Online Student Handbook > Academic Standards > "Citing Sources.")

Accidentally copying the words and ideas of another writer does not excuse the charge of plagiarism. It is easy to jot down notes and ideas from many sources and then write your own paper without knowing which words are your own and which are someone else's. It is more difficult to keep track of each and every source. However, the conscientious writer who wishes to avoid plagiarizing never fails to keep careful track of sources.

Always be aware that if you write without acknowledging the sources of your ideas, you run the risk of being charged with plagiarism.

Clearly, plagiarism, no matter the degree of intent to deceive, defeats the purpose of education. If you plagiarize deliberately, you are not educating yourself, and you are wasting your time on courses meant to improve your skills. If you plagiarize through carelessness, you are deceiving yourself.

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