Syllabus for MAN-373



Managerial Communications is an upper-level undergraduate course that explores key theories and strategies of contemporary organizational communications. The course recognizes that challenges exist for creating and implementing effective communication both inside organizations (between individuals and groups) and outside organizations (with markets, partners, and influential third parties).

The course is structured around four fundamental beliefs:

  1. Individuals within organizations continue to experience change in their relationships with their own colleagues and with people in other organizations.
  2. Technology has an increasingly significant impact on the content and methods of organizational communications, particularly at the managerial level.
  3. Managers' roles continue to evolve away from dictatorial and authoritarian models to those emphasizing negotiation, coaching, collaboration, and consensus building.
  4. Managerial communicators have to rely on situational analysis and planning in order to achieve ongoing effectiveness in communication.


Managerial Communications has two overall objectives: (1) to introduce key concepts of communication theory, strategy, and implementation within organizational settings and (2) to develop students' skills in applying these concepts to realistic situations in a variety of workplace environments.

By the conclusion of this course, you should be able to:

  1. Explain the historical development of communication as an organizational process affecting internal processes and external relationships.
  2. Describe managerial communication as a component of organizational communication.
  3. Apply concepts for problem solving, conflict management, and negotiation.
  4. Explain the key strategies for effective written and oral communication internally and externally.
  5. Identify the characteristics of technology that impact and interact with organizational and managerial communication.


You will need the following materials to do the work of the course. The required textbook is available from the College's textbook supplier, MBS Direct.

Required Textbook

ISBN-13: 978-1483358550

Additional Reading

You are required to venture beyond the purchased course materials for additional readings. Additional readings are listed in the modules. These articles may be accessed through the databases available to you as a student of Thomas Edison State College. Links to the databases can be found in the myEdison portal under the Educational tab in the My Resources block.


Submit all assignments as Microsoft Word documents unless you have obtained permission from your mentor to submit them with another program. PowerPoint is required to develop one of the written assignments.


Managerial Communications is a three-credit online course, consisting of six modules. Modules include an overview, topics, learning objectives, study materials, and activities. Module titles are listed below.


For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, take a proctored online midterm examination, and complete a final project. See below for more details.

Consult the Course Calendar for assignment due dates.

Discussion Forums

Managerial Communications requires you to participate in periodic online class discussions. In addition to an ungraded introduction forum in module 1, you are required to participate in five graded online discussions.

Communication with the mentor and among fellow students is a critical component of online learning. Participation in online discussions involves two distinct activities: an initial response to a posted question (discussion thread) and at least two subsequent comments on classmates' responses. Meaningful participation is relevant to the content, adds value, and advances the discussion. Comments such as "I agree" and "ditto" are not considered value-adding participation. Therefore, when you agree or disagree with a classmate, the reading, or your mentor, state and support your agreement or disagreement. You will be evaluated on the quality and quantity of your participation. Responses and comments should be properly proofread and edited, professional, and respectful.

Important: As discussions are dynamic, i.e., ongoing during a specific window of opportunity, they close on a deadline date. After a discussion forum closes, contributions are welcome but will not be taken into account for grading purposes.

Written Assignments

You are required to complete six written assignments. The assignments are the primary means for you to express yourself verbally, controlling content and meaning and demonstrating the ability to analyze, assess, and integrate concepts and situations. Your assignments should be professionally presented in APA format using clear syntax and correct grammar and spelling.

Midterm Examination

Managerial Communications requires you to take a proctored online midterm examination. Consult the Course Calendar for the scheduling of this exam.

The midterm is a closed-book examination that covers all the material assigned in modules 1–4 of the course. The test is two hours long and consists of multiple-choice and short essay items. (Short essay items are ones that require 2 to 5 sentences for a complete response.) To succeed on the exam you must demonstrate mastery the course objectives, i.e., the theories, concepts, and vocabulary learned within each module.

For the midterm, you are required to use the College's Online Proctor Service (OPS). Please refer to the "Examinations and Proctors" section of the Online Student Handbook (see General Information area of the course Web site) for further information about scheduling and taking online exams and for all exam policies and procedures. You are strongly advised to schedule your exam within the first week of the semester.

Statement about Cheating

You are on your honor not to cheat during an exam. Cheating means:

If there is evidence that you have cheated or plagiarized in an exam, the exam will be declared invalid, and you will fail the course.

Final Project

You are required at the end of the semester to submit a final project in the form of a case analysis in APA format. The final project is worth 20 percent of your final grade for the course. Your grade is based on how well you develop a case, ask relevant questions,  use concepts in your solution applications, follow APA formatting, and document your sources (references and in-text citations).

Before you complete your analysis, you must master the course material presented in the course activities. You should not, however, leave the preparation of your project to the end of the semester. Be sure that you take the time to read about the final project when you start the course so that you know what is required.

For details of the final project case analysis, see the Final Project area of the course Web site. The section called "Case Analysis Strategies for Success" gives you information about specific preliminary work designed to help you prepare for this project. In addition, within Module 5 you are asked to submit an outline of your project (describing the scenario and the questions you are developing for your case analysis). For details regarding the due dates of the outline and case analysis, see the Course Calendar.

Turnitin Requirement for Final Project

You are required to submit the final project in this course to, an academic plagiarism prevention site, prior to submitting the project within your course space. You will receive immediate written feedback from Turnitin regarding writing style as well as a plagiarism gauge with tips for proper citations. You then have the opportunity to edit your assignment with this feedback in mind and resubmit it to Turnitin for additional checking. Once you are satisfied with the project, you are required to submit the Turnitin feedback (also known as the originality report)  for the final version along with the project itself within the course space.

Read carefully the documents at the following links, as they will give you instructions for this requirement:

Turnitin Student Manual

Turnitin FAQ

The course ID and password that you will need in order to create an account may be found at the following link. Look within Step 1, locating your course ID and password by semester.

Course ID and Password by Semester

This information can also be found within Using Turnitin for Assignments. You can locate this document in the topic list area of your course space.

Students please note: You have the option of submitting any of your assignments to Submit any additional assignments through the slots with the optional label. However, submitting other assignments is NOT a requirement and you should not submit originality reports for these assignments to your mentor.


Your grade in the course will be determined as follows:

All activities will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:






























Below 60

To receive credit for the course, you must earn a letter grade of C or better (for an area of study course) or D or better (for a course not in your area of study), based on the weighted average of all assigned course work (e.g., exams, assignments, discussion postings, etc.).


First Steps to Success

To succeed in this course, take the following first steps:

Study Tips

Consider the following study tips for success:


Thomas Edison State College is committed to maintaining academic quality, excellence, and honesty. The College expects all members of its community to share the commitment to academic integrity, an essential component of a quality academic experience.

Students at Thomas Edison State College are expected to exhibit the highest level of academic citizenship. In particular, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; demonstrate that they are progressing satisfactorily and in a timely fashion by meeting course deadlines and following outlined procedures; observe a code of mutual respect in dealing with mentors, staff, and other students; behave in a manner consistent with the standards and codes of the profession in which they are practicing; keep official records updated regarding changes in name, address, telephone number, or e-mail address; and meet financial obligations in a timely manner. Students not practicing good academic citizenship may be subject to disciplinary action including suspension, dismissal, or financial holds on records.

All members of the College community are responsible for reviewing the Academic Code of Conduct Policy in the College Catalog and online at

Academic Dishonesty

Thomas Edison State College expects all of its students to approach their education with academic integrity—the pursuit of scholarly activity free from fraud and deception. All mentors and administrative staff members at the College insist on strict standards of academic honesty in all courses. Academic dishonesty undermines this objective. Academic dishonesty can take the following forms:


Thomas Edison State College is committed to helping students understand the seriousness of plagiarism, which is defined as using the work and ideas of others without proper citation. The College takes a strong stance against plagiarism, and students found to be plagiarizing are subject to discipline under the academic code of conduct policy.

If you copy phrases, sentences, paragraphs, or whole documents word-for-word—or if you paraphrase by changing a word here and there—without identifying the author, or without identifying it as a direct quote, then you are plagiarizing. Please keep in mind that this type of identification applies to Internet sources as well as to print-based sources. Copying and pasting from the Internet, without using quotation marks and without acknowledging sources, constitutes plagiarism. (For information about how to cite Internet sources, see Online Student Handbook > Academic Standards > “Citing Sources.”)

Accidentally copying the words and ideas of another writer does not excuse the charge of plagiarism. It is easy to jot down notes and ideas from many sources and then write your own paper without knowing which words are your own and which are someone else’s. It is more difficult to keep track of each and every source. However, the conscientious writer who wishes to avoid plagiarizing never fails to keep careful track of sources.

Always be aware that if you write without acknowledging the sources of your ideas, you run the risk of being charged with plagiarism.

Clearly, plagiarism, no matter the degree of intent to deceive, defeats the purpose of education. If you plagiarize deliberately, you are not educating yourself, and you are wasting your time on courses meant to improve your skills. If you plagiarize through carelessness, you are deceiving yourself.

For examples of unintentional plagiarism, advice on when to quote and when to paraphrase, and information about writing assistance and originality report checking, click the links provided below.

Examples of Unintentional Plagiarism

When to Quote and When to Paraphrase

Writing Assistance at Smarthinking

Originality Report Checking at Turnitin

Disciplinary Process for Plagiarism

Acts of both intentional and unintentional plagiarism violate the Academic Code of Conduct.

If an incident of plagiarism is an isolated minor oversight or an obvious result of ignorance of proper citation requirements, the mentor may handle the matter as a learning exercise. Appropriate consequences may include the completion of tutorials, assignment rewrites, or any other reasonable learning tool in addition to a lower grade for the assignment or course. The mentor will notify the student and appropriate dean of the consequence by e-mail.

If the plagiarism appears intentional and/or is more than an isolated incident, the mentor will refer the matter to the appropriate dean, who will gather information about the violation(s) from the mentor and student, as necessary. The dean will review the matter and notify the student in writing of the specifics of the charge and the sanction to be imposed.

Possible sanctions include:

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