Syllabus for OPM-301-OL


OPERATIONS MANAGEMENT

Description | Objectives | Materials | Structure | Assessment | Grading | Strategies

Course Description

Operations Management is focused on the process of transforming inputs (labor, material, and capital) through a value-added process to produce goods and services. The course covers the functional aspects of operations in terms of value chains, performance measurement, process selection, design of facility layouts and work systems, forecasting, inventory and resource management, production scheduling, lean operations,  quality control, and project management within a domestic and global business environment.


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Course Objectives

After completing this course, students will be able to:


  1. Discuss the significance of operations management and connect it to business success.
  2. Evaluate the role of value chains, performance measurement, and operations strategy in operations management. 
  3. Explain the role of technology in operations management. 
  4. Apply strategies of product and service design, including calculation of system reliability. 
  5. Discuss ways to apply process and value stream mapping for process design. 
  6. Explain key elements of process layout. 
  7. Evaluate the significance of supply chain management.
  8. Explain the importance of forecasting.
  9. Assess the benefits of effective capacity, inventory, resource, and schedule management. 
  10. Discuss quality management and apply the tools of quality assurance to the process of producing goods and providing services. 
  11. Assess the value of lean production principles. 
  12. Analyze the key issues associated with project management.




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Course Materials

You will need the following materials to do the work of the course. The required textbook is available from the College's textbook supplier, MBS Direct.


Required Textbook

  • Collier, D.A.  & Evans, J.R. (2010). OM, 2d ed.  Mason, OH: South-Western/CENGAGE.  ISBN-13: 978-0-538-74555-0


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Course Structure

Course title is a three-credit online course, consisting of six (6) modules. Modules include an overview, topics, learning objectives, study materials, and assignments. Module titles are listed below.


  • Module 1: Value Chains, Performance Measurement, and Strategic Decisions
    Course objectives covered in this module include objective #1, 2

  • Module 2: Technology Issues and Goods and Service Design
    Course objectives covered in this module include objectives #3, 4

  • Module 3: Process, Facility, and Supply Chain Design
    Course objectives covered in this module include objectives #5, 6, 7

  • Module 4: Managing Capacity, Inventory, Resources; Forecasting
    Course objectives covered in this module include objectives #8. 9

  • Module 5: Scheduling and Quality Management
    Course objectives covered in this module include objective #9.10

  • Module 6: Lean Operating Systems; Project Management
    Course objectives covered in this module include objective #11, 12

Consult the course Calendar for assignment due dates.


Assessment Methods

For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, take a proctored midterm examination, and complete a final project. See below for more details.

Consult the course Calendar for assignment due dates.

Written Assignments

You are required to complete six (6) written assignments. The written assignments are on a variety of topics associated with the course modules. In all assignments, you should make reference to readings and other sources of information as appropriate, and document these references in proper APA format.


Below is the rubric that will aid in the grading of written assignments.




Go to the Submit Assignments area of the course Web site to submit all written assignments.


For additional help regarding preparing and submitting assignments, see the Student Handbook located within the General Information section of the course Web site.


Online Discussion Forums

You are required to participate in six (6) graded discussion forums as well as an ungraded "Introductions" forum. The online discussions are on a variety of topics associated with the course modules. Below is a rubric that will aid in the grading of online discussions.


Click link for an Evaluation Rubric.



For posting guidelines and additional help with discussion board assignments, please see the Student Handbook located within the General Information section of the course Web site.


Quizzes

Modules 1 through 5 include quizzes, either one or two per module. These quizzes are found in the Tests & Quizzes area of the course Web site.

Each quiz is a timed and graded assessment and counts as a part of your final grade.

You will have the opportunity to take each quiz up to 3 times. Different questions may appear on the quiz each time. If you choose to take a  quiz more than once, your mentor will select your best score to record as your grade.

You are encouraged to take each quiz more than once, as doing so will be a valuable study tool. Feedback for each quiz question will lead you to relevant text material.



Midterm Examination

The midterm is a closed-book, proctored exam. It is two hours long and covers all reading and assignments through module 3 of the course. It consists of thirty (30) multiple-choice questions, four (4) short-answer questions, and two (2) problems. The questions are similar to those on the quizzes.

 

Note: You may bring a nonprogrammable scientific calculator to the exam.


You may take the examination only during the designated exam week, at an approved location, and with an approved proctor. In this regard, you need to schedule your exam and submit your "Proctor Request Form" with the necessary documentation no later than the end of the first week of the semester (see Administrative Forms in the General Information area of the course Web site).


Consult the course Calendar for the timing of these exams.


If you are on a course extension and have not yet taken the midterm exam, you must let your examination proctor know when you plan to take the exam and contact the Office of Test Administration (609-984-1181) two weeks in advance to request that your exam be sent to the proctor.


For more information on scheduling a proctored examination, see the section Examinations and Proctors in the Student Handbook located within the General Information section of the course website.


You may take the examination only during the designated exam week, at an approved location, and with an approved proctor. In this regard, you need to schedule your exam and submit your "Proctor Request Form" with the necessary documentation no later than the end of the first week of the semester (see Administrative Forms in the General Information area of the course Web site).


If you are on a course extension and have not yet taken the midterm exam, you must let your examination proctor know when you plan to take the exam and contact the Office of Test Administration (609-984-1181) three weeks in advance to request that your exam be sent to the proctor.


For more information on scheduling a proctored examination, see the section Examinations and Proctors in the Student Handbook located within the General Information section of the course Web site.


Final Project

Your final project is a paper, worth 20 percent of your course grade, on the subject of quality control in operations management. You will choose a publically-traded company and, in your paper, analyze the firm's commitment to quality, based upon the principles learned in this course. Your paper should be between 1000 and 1500 words in length, double spaced,  and prepared according to APA guidelines.


For more detailed information about the final project, go to the Final Project are of the course Web site.


Click link for an Evaluation Rubric.

Go to the Submit Assignments area of the course Web site to submit final project.


For additional help regarding preparing and submitting assignments, see the Student Handbook  located within the General Information section of the course Web site.



Grading and Evaluation

Your grade in the course will be determined as follows:


Written assignments (6)
24 percent
Online discussions (6)
12 percent
Quizzes  (7)
14 percent
Midterm exam (proctored, modules 1–3)
30 percent
Final project 20 percent


All assignments will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:


A = 93100
A– = 9092
B+ = 8889
B = 8387
B– = 8082
C+ = 7879
C = 7377
C– = 7072
D = 6069
F = Below 60

To receive credit for the course, you must earn a letter grade of D or higher on the weighted average of all assigned course work (e.g., exams, assignments, discussion postings, etc.).

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Strategies for Success

First Steps to Success


To succeed in this course, take the following first steps:

Study Tips

Consider the following study tips for success:

To stay on track throughout the course, begin each week by consulting the course Calendar. The calendar provides an overview of the course and indicates due dates for submitting assignments, posting discussions, and scheduling and taking examinations.



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