Syllabus for OPM-411

TOTAL QUALITY MANAGEMENT


COURSE DESCRIPTION

Total Quality Management explores the theories, concepts, and techniques of total quality management (TQM). The course examines the origins of TQM and how its techniques and tools can be properly integrated into both for-profit and not-for-profit organizations. Specific topics discussed in the course are the impact of quality on profitability, Lean operations, Six Sigma, global effectiveness, quality culture, and employee empowerment.

COURSE OBJECTIVES

After completing this course, you should be able to:  

  1. Explain the total quality approach and connect it to global competitiveness.
  2. Analyze the role of strategic management in total quality management.
  3. Apply strategic management concepts to the task of gaining and sustaining competitive advantage.
  4. Discuss the role of ethics and social responsibility in quality management.
  5. Analyze leadership issues, including the creation of a quality culture.
  6. Apply methods for achieving customer satisfaction and retention.
  7. Demonstrate understanding of key management issues such as empowerment, education, and training of employees as well as strategies for overcoming obstacles.
  8. Apply tools for information analysis including charts and diagrams as well as problem solving and decision making tools.
  9. Discuss key process quality methods, including quality function deployment.
  10. Apply continual improvement methods and benchmarking.

COURSE MATERIALS

You will need the following materials to do the work of the course. The required textbook is available from the College's textbook supplier, MBS Direct.

Required Textbook

  1. Goetsch, D.L., & Davis, S. B. (2010).Quality management for organizational excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall.  

           

           ISBN-13: 978-0-13-501967-2

COURSE STRUCTURE

Total Quality Management is a three-credit online course, consisting of six (6) modules. Modules include topics, learning objectives, study materials, and activities. Module titles are listed below.

  1. Module 1: Total Quality Management Philosophy

Course objectives covered in this module: 1, 2, 3, 4

  1. Module 2:  Alliances, Quality Culture, and Customer Satisfaction

Course objectives covered in this module: 3, 5, 6

  1. Module 3: Employee Empowerment and Effective Leadership

Course objectives covered in this module: 5, 7

  1. Module 4: Total Quality Tools

Course objective covered in this module: 8

  1. Module 5: Process Control

Course objectives covered in this module: 8, 9, 10

  1. Module 6: Continuous Improvement

Course objective covered in this module: 10

  1. Module 7: Personnel Issues and Implementation

           Course objectives covered in this module: 5, 7

ASSESSMENT METHODS

For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, take a proctored online midterm examination, and complete a final project. See below for more details.

Consult the course Calendar for due dates.

Discussion Forums

You are required to participate in fourteen (14) graded discussion forums as well as an ungraded "Introductions" forum. The online discussions are on a variety of topics associated with the course modules.

Located within the Evaluation Rubrics section of the course Web site is the online discussion forum rubric used to aid in the grading of all online discussions.

Written Assignments

You are required to complete seven (7) written assignments. The written assignments are on a variety of topics associated with the module learning objectives. In all assignments, you should make reference to readings and other sources of information as appropriate, and document these references in proper format.

Located within the Evaluation Rubrics section of the course Web site is the written activity rubric used to aid in the grading of all written activities.

Midterm Examination

You are required to take a closed-book, proctored online midterm examination. It is two hours long and covers all reading and assignments through Module 3 of the course (textbook chapters 1-9). It consists of five (5) essay questions.

For the midterm, you are required to use the College's Online Proctor Service (OPS). Please refer to the "Examinations and Proctors" section of the Online Student Handbook (see General Information area of the course Web site) for further information about scheduling and taking online exams and for all exam policies and procedures. You are strongly advised to schedule your exam within the first week of the semester.

Online exams are administered through the course Web site. Consult the course Calendar for the official dates of exam weeks.

Statement about Cheating

You are on your honor not to cheat during an exam. Cheating means:

  1. Looking up any answer or part of an answer in an unauthorized textbook or on the Internet, or using any other source to find an answer.
  2. Copying and pasting or, in any way copying responses or parts of responses from any other source into your exams. This includes but is not limited to copying and pasting from other documents or spreadsheets, whether written by yourself or anyone else.
  3. Plagiarizing answers.
  4. Asking anyone else to assist you by whatever means available while you take an exam.
  5. Copying any part of an exam to share with other students.
  6. Telling your mentor that you need another attempt at an exam because your connection to the Internet was interrupted when that is not true.

If there is evidence that you have cheated or plagiarized in an exam, the exam will be declared invalid, and you will fail the course.

Final Project

Your final project involves the creation of two sets of PowerPoint slides with detailed speaker notes that relate to total quality management issues at a fictitious firm.  

For more detailed information about the final project, go to the Final Project are of the course Web site.

Located within the Evaluation Rubrics section of the course Web site is the final project rubric used to aid in the grading of the final project.

GRADING AND EVALUATION

Your grade in the course will be determined as follows:

  1. Online discussions (14)—14 percent
  2. Written assignments (7)—28 percent
  3. Midterm exam (proctored online, modules 1–3)—25 percent
  4. Final project—33 percent

All activities will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:

A

=

93–100

C+

=

78–79

A–

=

90–92

C

=

73–77

B+

=

88–89

C–

=

70–72

B

=

83–87

D

=

60–69

B–

=

80–82

F

=

Below 60

To receive credit for the course, you must earn a letter grade of C or better (for an area of study course) or D or better (for a nonarea of study course), based on the weighted average of all assigned course work (e.g., exams, assignments, discussion postings, etc.).

STRATEGIES FOR SUCCESS

First Steps to Success

To succeed in this course, take the following first steps:

  1. Read carefully the entire Syllabus, making sure that all aspects of the course are clear to you and that you have all the materials required for the course.

  1. Take the time to read the entire Online Student Handbook. The Handbook answers many questions about how to proceed through the course, how to schedule exams, and how to get the most from your educational experience at Thomas Edison State College.

  1. Arrange to take your examination(s) by following the instructions in this Syllabus and the Online Student Handbook.
  2. Familiarize yourself with the learning management systems environment—how to navigate it and what the various course areas contain. If you know what to expect as you navigate the course, you can better pace yourself and complete the work on time.

  1. If you are not familiar with Web-based learning be sure to review the processes for posting responses online and submitting assignments before class begins.

Study Tips

Consider the following study tips for success:

  1. To stay on track throughout the course, begin each week by consulting the course Calendar. The Calendar provides an overview of the course and indicates due dates for submitting assignments, posting discussions, and scheduling and taking examinations.

  1. Check Announcements regularly for new course information.

ACADEMIC INTEGRITY

Students at Thomas Edison State College are expected to exhibit the highest level of academic citizenship. In particular, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; demonstrate that they are progressing satisfactorily and in a timely fashion by meeting course deadlines and following outlined procedures; observe a code of mutual respect in dealing with mentors, staff, and other students; behave in a manner consistent with the standards and codes of the profession in which they are practicing; keep official records updated regarding changes in name, address, telephone number, or e-mail address; and meet financial obligations in a timely manner. Students not practicing good academic citizenship may be subject to disciplinary action including suspension, dismissal, or financial holds on records.

Academic Dishonesty

Thomas Edison State College expects all of its students to approach their education with academic integrity—the pursuit of scholarly activity free from fraud and deception. All mentors and administrative staff members at the College insist on strict standards of academic honesty in all courses. Academic dishonesty undermines this objective. Academic dishonesty takes the following forms:

  1. Cheating
  2. Plagiarizing (including copying and pasting from the Internet without using quotation marks and without acknowledging sources)
  3. Fabricating information or citations
  4. Facilitating acts of dishonesty by others
  5. Unauthorized access to examinations or the use of unauthorized materials during exam administration
  6. Submitting the work of another person or work previously used without informing the mentor
  7. Tampering with the academic work of other students

Academic dishonesty will result in disciplinary action and possible dismissal from the College. Students who submit papers that are found to be plagiarized will receive an F on the plagiarized assignment, may receive a grade of F for the course, and may face dismissal from the College.

A student who is charged with academic dishonesty will be given oral or written notice of the charge. If a mentor or College official believes the infraction is serious enough to warrant referral of the case to the academic dean, or if the mentor awards a final grade of F in the course because of the infraction, the student and the mentor will be afforded formal due process.

If a student is found cheating or using unauthorized materials on an examination, he or she will automatically receive a grade of F on that examination. Students who believe they have been falsely accused of academic dishonesty should seek redress through informal discussions with the mentor, through the office of the dean, or through an executive officer of Thomas Edison State College.

Plagiarism

Using someone else's work as your own is plagiarism. Although it may seem like simple dishonesty, plagiarism is against the law. Thomas Edison State College takes a strong stance against plagiarism, and students found to be plagiarizing will be severely penalized. If you copy phrases, sentences, paragraphs, or whole documents word-for-word—or if you paraphrase by changing a word here and there—without identifying the author, then you are plagiarizing. Please keep in mind that this type of identification applies to Internet sources as well as to print-based sources. Copying and pasting from the Internet, without using quotation marks and without acknowledging sources, constitutes plagiarism. (For information about how to cite Internet sources, see Online Student Handbook > Academic Standards > "Citing Sources.")

Accidentally copying the words and ideas of another writer does not excuse the charge of plagiarism. It is easy to jot down notes and ideas from many sources and then write your own paper without knowing which words are your own and which are someone else's. It is more difficult to keep track of each and every source. However, the conscientious writer who wishes to avoid plagiarizing never fails to keep careful track of sources.

Always be aware that if you write without acknowledging the sources of your ideas, you run the risk of being charged with plagiarism.

Clearly, plagiarism, no matter the degree of intent to deceive, defeats the purpose of education. If you plagiarize deliberately, you are not educating yourself, and you are wasting your time on courses meant to improve your skills. If you plagiarize through carelessness, you are deceiving yourself.

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