Syllabus for APS-402



The Applied Quality Management course (APS-402) provides students with the knowledge and techniques required to improve product quality and process efficiency by identifying and measuring production process variability which, if not successfully addressed, leads to inconsistent product quality, costly wastage, non-standardization and other reliability and productivity problems. This course introduces basic quality management concepts and definitions and builds on that knowledge to explore Statistical Process Control (SPC) based quality improvement techniques as a means to diagnose, reduce, and eliminate causes of variation and to assist in process improvement, production control, production planning, and decision making.  A brief review of the fundamentals of statistics and probability and their applications in quality management is provided, and various measurement and control techniques -- for example, charts for variables and attributes, are presented.



After completing this course, students should be able to: 

  1. Explain the concepts of Total Quality Management and Total Quality Education.
  2. Diagnose problems in the quality improvement process.
  3. Identify ethical and unethical behavior in Quality Management.
  4. Apply various quality improvement techniques.
  5. Describe and apply the development and nature of quality control charts.
  6. Apply the basic concepts of statistics and probability to quality management and control.
  7. Utilize Statistical Process Control (SPC) techniques as a means to diagnose, reduce and eliminate causes of variation.
  8. Analyze Statistical Process Control (SPC) data to improve processes, production controls, production planning and decision making.
  9. Perform process capability and specification studies.
  10. Explain each total quality implementation phase then list the steps that are associated with each.
  11. Propose how business leaders might plan and execute quality management strategies to gain and sustain a competitive advantage in today’s global business arena.
  12. Communicate why Total Quality Management (TQM) is fundamental to partnering for mutual benefit.


You will need the following materials to do the work of the course. The required textbook is available from the University's textbook supplier, MBS Direct, at:

Required Textbook

  • Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Pearson.

ISBN: 978-0133791853


Applied Quality Management is a three-credit online course, consisting of the ten modules. Modules include topics, study materials, and activities. Module titles are listed below.

PART 1 - Philosophy and Concepts

The following course objectives will be addressed within this module:  CO 1

The following course objectives will be addressed within this module:  CO 2

The following course objectives will be addressed within this module:  CO 3

The following course objectives will be addressed within this module:  CO 3, 4

The following course objectives will be addressed within this module:  CO 1, 9

PART 2 - Total Quality Tools and Techniques

The following course objectives will be addressed within this module:  CO 5

The following course objectives will be addressed within this module:  CO 6, 7, 8 and 9.

The following course objectives will be addressed within this module:  CO 4

The following course objectives will be addressed within this module:  CO 4

The following course objectives will be addressed within this module:  CO 10


For your formal work in the course, you are required to participate in online discussion forums, complete written assignments, take a proctored midterm examination and complete a final project. See below for more details.  Consult the Course Calendar for assignment due dates.

Promoting Originality

One or more of your course activities may utilize a tool designed to promote original work and evaluate your submissions for plagiarism. More information about this tool is available in this document.

Online Discussion Forums

Applied Quality Management requires you to participate in ten graded discussion forums. Discussion forums are on a variety of topics associated with the course modules. There is also an ungraded but required introduction forum in module 1.

Located within the Evaluation Rubrics section of the course website is the online discussion forum rubric used to aid in the grading of all online discussion assignments.

Written Assignments

You are required to complete six written assignments. The written assignments are on a variety of topics associated with the courses modules. 

Located within the Evaluation Rubrics section of the course website is the written assignment rubric used to aid in the grading of all written assignments.

Midterm Examination

You are required to take a closed-book, proctored midterm examination. Consult the Course Calendar for the scheduling of this examination.

The midterm exam is two hours long and consists of multiple-choice and short essay questions. The exam covers materials assigned in modules 1-5 of the course.

For the midterm, you are required to use the University's Online Proctor Service (OPS). Please refer to the "Examinations and Proctors" section of the Online Student Handbook (see General Information area of the course Web site) for further information about scheduling and taking online exams and for all exam policies and procedures. You are strongly advised to schedule your exam within the first week of the semester.


Final Project

You will be required to complete a final project entitled "Quality Management in Local Organizations” (25% of your grade). The objective of the project is to apply the theory and principles that you have learned during this class, to a real quality problem within your workplace or a local industry. The major focus of your final project is to identify quality problem(s) using SPC principles, techniques and total quality tools then create hypotheses on ways to optimize and control your identified quality problem(s).


Your grade in the course will be determined as follows:

All activities will receive a numerical grade of 0–100. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Letter grade equivalents for numerical grades are as follows:






























Below 60

To receive credit for the course, you must earn a letter grade of C or better (for an area of study course) or D or better (for a course not in your area of study), based on the weighted average of all assigned course work (e.g., exams, assignments, discussion postings, etc.).


First Steps to Success

To succeed in this course, take the following first steps:

Study Tips

Consider the following study tips for success:


Thomas Edison State University is committed to maintaining academic quality, excellence, and honesty. The University expects all members of its community to share the commitment to academic integrity, an essential component of a quality academic experience.

Students at Thomas Edison State University are expected to exhibit the highest level of academic citizenship. In particular, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; demonstrate that they are progressing satisfactorily and in a timely fashion by meeting course deadlines and following outlined procedures; observe a code of mutual respect in dealing with mentors, staff, and other students; behave in a manner consistent with the standards and codes of the profession in which they are practicing; keep official records updated regarding changes in name, address, telephone number, or e-mail address; and meet financial obligations in a timely manner. Students not practicing good academic citizenship may be subject to disciplinary action including suspension, dismissal, or financial holds on records.

All members of the University community are responsible for reviewing the Academic Code of Conduct Policy in the University Catalog and online at

Academic Dishonesty

Thomas Edison State University expects all of its students to approach their education with academic integrity—the pursuit of scholarly activity free from fraud and deception. All mentors and administrative staff members at the University insist on strict standards of academic honesty in all courses. Academic dishonesty undermines this objective. Academic dishonesty can take the following forms:


Thomas Edison State University is committed to helping students understand the seriousness of plagiarism, which is defined as using the work and ideas of others without proper citation. The University takes a strong stance against plagiarism, and students found to be plagiarizing are subject to discipline under the academic code of conduct policy.

If you copy phrases, sentences, paragraphs, or whole documents word-for-word—or if you paraphrase by changing a word here and there—without identifying the author, or without identifying it as a direct quote, then you are plagiarizing. Please keep in mind that this type of identification applies to Internet sources as well as to print-based sources. Copying and pasting from the Internet, without using quotation marks and without acknowledging sources, constitutes plagiarism. (For information about how to cite Internet sources, see Online Student Handbook > Academic Standards > “Citing Sources.”)

Accidentally copying the words and ideas of another writer does not excuse the charge of plagiarism. It is easy to jot down notes and ideas from many sources and then write your own paper without knowing which words are your own and which are someone else’s. It is more difficult to keep track of each and every source. However, the conscientious writer who wishes to avoid plagiarizing never fails to keep careful track of sources.

Always be aware that if you write without acknowledging the sources of your ideas, you run the risk of being charged with plagiarism.

Clearly, plagiarism, no matter the degree of intent to deceive, defeats the purpose of education. If you plagiarize deliberately, you are not educating yourself, and you are wasting your time on courses meant to improve your skills. If you plagiarize through carelessness, you are deceiving yourself.

For examples of unintentional plagiarism, advice on when to quote and when to paraphrase, and information about writing assistance, click the links provided below.

Examples of Unintentional Plagiarism

When to Quote and When to Paraphrase

Writing Assistance at Smarthinking

Disciplinary Process for Plagiarism

Acts of both intentional and unintentional plagiarism violate the Academic Code of Conduct.

If an incident of plagiarism is an isolated minor oversight or an obvious result of ignorance of proper citation requirements, the mentor may handle the matter as a learning exercise. Appropriate consequences may include the completion of tutorials, assignment rewrites, or any other reasonable learning tool in addition to a lower grade for the assignment or course. The mentor will notify the student and appropriate dean of the consequence by e-mail.

If the plagiarism appears intentional and/or is more than an isolated incident, the mentor will refer the matter to the appropriate dean, who will gather information about the violation(s) from the mentor and student, as necessary. The dean will review the matter and notify the student in writing of the specifics of the charge and the sanction to be imposed.

Possible sanctions include:

Copyright © 2016 by Thomas Edison State University. All rights reserved.